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Wish I researched this company and found this site before I ordered. On the confirmation, there was no shipping date. It was xx/xx/2012. I emailed company. The response was May 20th as ship date. June came and I emailed company to tell them I wanted product on or...
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#417910
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Their prices were so good, I quickly bought $1700 worth of Toto faucet fixtures, without researching the company. AFter delay and delay they finally offered to cancel the offer. They told me the fixtures were having to be shipped from Japan. I found them at a local...
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#291168
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"Worst customer service I've experienced in at least five years. Six weeks after we placed orders for faucets and shower fixtures they still hadn't arrived. We spent $1800 in bathroom fixtures! They kept stringing us along with various dates that the fixtures would...
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#249972
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Buyer beware! Just check out how many complaints have been lodged against them with the Better Business Bureau. I found them to be unscrupulous. They took an order which shipped the SAME day. Unfortunately, it had to be returned and now they claim it was a special...
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Anonymous
mary

Robert Parisi (270) 240-5251

Anonymous
Bribh

Check out www.irawoodssucks.com Here are some email addresses that will help you escalate your issue. I left many voice messages for Kathy the sales manager and sent no le...

#246247
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I purchased an item from them online. It was slow in arriving but it arrived. When I opened the package, I realized that a part was missing. I immediately phoned them. Spoke to an awful, rude brat of a customer service agent, named 'Matt'. He refused to...
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#240527
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I ordered a sink from IRA Woods and I waited for two months for it to arrive. Finally, I called to see where it was. They made no excuses and said that it would be shipped that week. It was a 50 inch Neptune sink in a cardboard box, with no packaging. It came...
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Anonymous
Peter G

Horrible customer service. I need a small part for a TOTO toilet and they cannot deliver. What a joke. If I did not call they would have kept my money and not advised me on...

Anonymous
Bribh

Check out www.irawoodssucks.com Here are some email addresses that will help you escalate your issue. I left many voice messages for Kathy the sales manager and sent no le...

#132572
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